# Looms VN

> Hệ sinh thái SaaS gồm LOOM CMS, Smart CRM và Hotel PMS — hạ tầng số được xây dựng cho doanh nghiệp Việt Nam và khu vực.

Canonical site: https://looms.vn
Language: Vietnamese

## Products

- [LOOM CMS](https://looms.vn/#products): Multi-tenant headless CMS with tenant-isolated content, media, and SEO/AEO discovery files.
- [Smart CRM](https://looms.vn/#products): CRM and client portal for quotes, online contracts, payments, milestones, feedback, and support tickets.
- [Hotel PMS](https://looms.vn/#products): Optional hospitality module for rooms, reservations, housekeeping, folios, and night audit workflows.

## Key pages

- [Home](https://looms.vn/): Product ecosystem, migration approach, integrations, pricing, and client portal.
- [About](https://looms.vn/about): Company story, architecture philosophy, ownership, and handover model.
- [Resources](https://looms.vn/resources): Articles published through LOOM CMS.
- [Full LLM context](https://looms.vn/llms-full.txt): Detailed verified ecosystem context.

## Canonical ecosystem source

The following content is generated from the repository's verified ecosystem fact sheet:

# LOOM Ecosystem Facts

This file is the source of truth for technical claims used by the `looms.vn` marketing site.
Source code wins when an older architecture note conflicts with implementation.

## LOOM CMS

- **Official name:** LOOM CMS
- **Domain:** `cms.looms.vn`
- **Status:** Production multi-tenant headless CMS.
- **Stack:** NestJS 11, TypeORM 0.3, PostgreSQL 16, React 18/Vite admin, MinIO-compatible object storage.
- **Outcomes safe for copy:** tenant-isolated content management; tenant-specific media buckets; public/admin APIs; server-generated `robots.txt`, sitemap, `llms.txt`, `llms-full.txt`, metadata, and JSON-LD; client-side Rank Math-derived SEO analysis.

## Smart CRM

- **Official name:** Smart CRM
- **Domain:** `crm.looms.vn`
- **Status:** Production internal CRM and customer portal; critical P0/P1 security audit items were remediated in July 2026.
- **Stack:** Next.js 16, React 19, NextAuth session layer, TanStack Query, and the authenticated NestJS CRM API backed by a separate PostgreSQL `crm_database` datasource.
- **Outcomes safe for copy:** dynamic quotes; online contract signing; payment schedules; project milestones and design feedback; client portal and support tickets.
- **Legacy note:** PostgREST/Supabase transport is historical and must not be described as the active CRM data path.

## Hotel PMS

- **Official name:** Hotel PMS
- **Domain:** Offered as an optional tenant module inside LOOM CMS; no standalone public product domain is confirmed.
- **Status:** Backend entities/APIs and admin integration exist, with mock fallback retained in parts of the admin. HAIP protocol, channel-manager/OTA synchronization, and a dedicated mobile housekeeping app are not confirmed production capabilities.
- **Stack:** NestJS + TypeORM tenant-scoped entities, PostgreSQL, React/Vite admin.
- **Outcomes safe for copy:** room types and room inventory; reservations/check-in/check-out; housekeeping tasks; folios; night audit workflow; tenant role/module controls.
- **Copy boundary:** Do not claim full HAIP or OTA integration as live.

## Looms Mail Server

- **Official name:** Looms Mail Server
- **Status:** Separate application in the workspace; inclusion on the marketing landing requires explicit user approval.
- **Stack:** Next.js, Prisma, and Caddy-based deployment infrastructure.
- **Copy boundary:** Do not add it to the public product lineup or invent a production domain without confirmation.

## Immutable approved marketing figures

- Page-open target: `< 0.8s`.
- Lighthouse marketing target: `98–100`.
- Migration promise in approved copy: preservation of `100% URL` mappings.

These are approved marketing statements, not a substitute for release-specific measurement. Each deployment must still be verified independently.

## Contact

- Email: hello@looms.vn
- CMS dashboard: https://cms.looms.vn
- CRM client portal: https://crm.looms.vn/portal